Terms & Conditions

Last updated: [FILL: effective date]

These Terms & Conditions ("Terms") govern your access to and use of the Honest Gems website and the purchase of any product or service offered through it. The website is operated by [FILL: registered legal/business name] ("Honest Gems", "we", "us", "our"), having its principal place of business at [FILL: full registered address, Jaipur, Rajasthan, PIN], India. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. About us & our products

Honest Gems is an astrology-led gemstone house. We sell natural, astrological gemstones (the Navagraha stones), each accompanied — where stated — by a GJEPC certificate issued by a Government-backed laboratory. Gemstones are natural products: minor variations in colour, inclusions, weight and dimensions are inherent and are not defects. The certificate and the stone's listed properties are the definitive description of any individual stone.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to purchase from us. By placing an order you confirm that you meet these requirements and that the information you provide is accurate.

3. Orders & acceptance

All orders are an offer to purchase and are subject to our acceptance. We may decline or cancel an order — including after payment — in cases such as a stone already sold, a pricing or description error, suspected fraud, or stock being unavailable. Where we cancel an order you have already paid for, we will refund you in full per our Refund & Cancellation Policy.

4. Pricing

Prices are listed in Indian Rupees (₹) and, unless stated otherwise, are inclusive of applicable taxes. Because each gemstone is unique, prices are set per individual stone. We make every effort to ensure prices are accurate; in the event of an obvious error, we reserve the right to cancel the order and refund any amount paid. Pricing of consultations (including the ₹501 astrological consultation, where adjusted against a purchase) is described at the point of booking.

5. Payments

Payments are processed through third-party payment gateway(s) (including Razorpay). We do not store your full card or banking details on our servers; those are handled by the payment processor under their own terms and security standards. By making a payment you also agree to the applicable payment provider's terms. Your order is confirmed only once payment is successfully authorised.

6. Shipping & delivery

Shipping, delivery timelines and insurance for high-value stones are described in our Shipping & Delivery Policy, which forms part of these Terms.

7. Cancellations, returns & refunds

Cancellations, returns and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

8. Astrological & wellness disclaimer

Astrological gemstone recommendations are offered as part of a traditional Vedic practice and are based on belief and custom. They are not medical, financial, legal or psychological advice, and no specific outcome or result is promised or guaranteed. Gemstones should never be used as a substitute for professional medical or financial advice. You purchase and wear gemstones at your own discretion.

9. Intellectual property

All content on this website — text, photography, 3D assets, logos, and design — is owned by or licensed to Honest Gems and is protected by applicable intellectual-property laws. You may not reproduce, distribute or use it without our prior written permission.

10. Acceptable use

You agree not to misuse the website, attempt to gain unauthorised access, introduce malicious code, scrape content at scale, or use the site for any unlawful purpose.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Governing law & jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Jaipur, Rajasthan, India shall have exclusive jurisdiction over any dispute. We will always try to resolve concerns directly first — please contact us.

13. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time of your order governs that order. Material changes will be reflected by the "Last updated" date above.

14. Contact

Questions about these Terms? Reach us at honestastrologer@gmail.com or +91 76782 28364. See our Contact page for more.