Return & Refund Policy

Effective Date: July 9, 2026

At Honest Gems, customer satisfaction is important to us. As we deal in gemstones, every order is handled with care and quality checks before dispatch. Please read this policy carefully before placing an order.

1. Order Cancellation — Orders may be cancelled before they are shipped by contacting our customer support. Customised orders such as rings or pendants cannot be cancelled. Once an order has been shipped, it cannot be cancelled.

2. Refund Eligibility — You may be eligible for a refund if you receive the wrong product, you receive a damaged product, the product is lost during transit and confirmed by the courier, or we are unable to fulfil your order. Refunds will not be provided for a change of mind, personal preference, astrological expectations not being met, minor natural variations in colour, inclusions, shape, or appearance of gemstones, or delays caused by courier services or customs.

3. Damaged or Incorrect Products — If you receive a damaged or incorrect product, please make a video while opening the package and share it with us, and contact us within 24 hours of delivery with your order number, photographs of the product, and photographs of the package. We will review your request and, if approved, arrange a replacement or refund.

4. Return of Products — If we request that a product be returned: customised products like rings and pendants cannot be returned; the product must be unused and in its original condition; it must include all original packaging, certificates, invoices, and accessories (if any); and it should be securely packed to prevent damage during return shipping.

5. Refund Process — Once your refund request is approved, refunds will be processed to the original payment method and are generally completed within 5–10 business days, depending on your bank or payment provider.

6. Replacement — Where possible, we may offer a replacement instead of a refund. If the original product is unavailable, a refund will be issued.

7. Non-Returnable Items — Customised or personalised products (such as rings or pendants) and products damaged due to improper handling after delivery are generally not eligible for return or refund unless they are damaged before delivery or incorrectly supplied.

8. Contact Us — For any refund or cancellation request, contact Honest Gems at honestgems@gmail.com or 7678228364. Please include your order number in all communications to help us process your request quickly.