Shipping & Delivery Policy

Last updated: [FILL: effective date]

Every Honest Gems order is a high-value item, so we ship with care. This policy describes how orders placed with [FILL: registered legal/business name] ("Honest Gems") are processed and delivered.

1. Order processing

Orders are processed within [FILL: e.g. 1–3] business days of confirmed payment. Because each stone is certified individually, we verify the certificate and the stone before dispatch. You will receive a confirmation when your order ships.

2. Delivery timelines (within India)

• Metro & major cities: approximately [FILL: e.g. 3–5] business days after dispatch.
• Other locations: approximately [FILL: e.g. 5–8] business days after dispatch.

Timelines are estimates and may vary with courier, location and circumstances beyond our control (weather, regional restrictions, festivals).

3. Shipping charges

Shipping charges, if any, are shown at checkout before you pay. [FILL: state if shipping is free above a threshold, e.g. "Insured shipping is complimentary on all orders within India."]

4. Insurance & secure packaging

High-value stones are shipped fully insured and in tamper-evident, discreet packaging through reputed couriers / insured logistics partners. We strongly recommend recording a clear unboxing video — it makes any transit claim quick and painless.

5. Tracking

Once dispatched, you will receive a tracking number by email/WhatsApp so you can follow your parcel to your door. Delivery may require a signature and ID verification for security.

6. International shipping

[FILL: state whether you ship internationally. If yes:] International orders may be subject to customs duties, import taxes and clearance procedures in the destination country, which are the recipient's responsibility. Delivery timelines for international orders vary by destination.

7. Delays, failed delivery & incorrect address

Please ensure your shipping address and contact number are accurate. If a delivery fails because of an incorrect address or repeated unavailability, re-shipping charges may apply. If your order is significantly delayed or appears lost in transit, contact us and we will resolve it with the courier — see our Refund & Cancellation Policy for transit issues.

8. Contact

Questions about a shipment? Reach us at honestastrologer@gmail.com, +91 76782 28364, or via our Contact page.