Privacy Policy

Last updated: [FILL: effective date]

This Privacy Policy explains how [FILL: registered legal/business name] ("Honest Gems", "we", "us") collects, uses, shares and protects your personal information when you visit our website, contact us, or place an order. By using the website you consent to the practices described here.

1. Information we collect

• Information you give us — name, email address, phone number, shipping and billing address, and the contents of any message or consultation request you send (including over WhatsApp or email).
• Order & payment information — the products you buy and transaction references. Full card / bank details are entered with our payment processor and are not stored on our servers.
• Technical information — IP address, browser/device type and basic usage data collected automatically through cookies and similar technologies.

2. How we use your information

• To process and deliver your orders and provide your astrological consultation.
• To communicate with you about orders, enquiries and support.
• To process payments and prevent fraud.
• To send you updates or offers only where you have opted in (e.g. the newsletter); you can unsubscribe at any time.
• To comply with legal and tax obligations and to improve our website.

3. Cookies

We use a small number of cookies to make the site work and to understand usage. You can control or block cookies through your browser settings; some features may not work correctly if you disable them.

4. Sharing your information

We do not sell your personal information. We share it only with trusted parties who help us run the business, and only as needed:

• Payment gateways (including Razorpay) to process payments securely.
• Logistics / courier partners to deliver your order.
• Service providers such as email or analytics tools.
• Authorities where required by law.

These parties are permitted to use your data only for the services they provide to us.

5. Data security & retention

We apply reasonable technical and organisational measures to protect your information. Payment information is handled over encrypted, PCI-DSS-compliant payment gateways. We retain personal data only as long as needed for the purposes above or as required by law (for example, tax records).

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. To exercise these rights, contact us using the details below. We will respond within a reasonable period.

7. Children's privacy

Our website and products are intended for users aged 18 and over. We do not knowingly collect personal data from children.

8. Changes to this policy

We may update this Privacy Policy from time to time; the "Last updated" date above reflects the latest version.

9. Contact us

For any privacy question or request, contact us at honestastrologer@gmail.com or +91 76782 28364, or via our Contact page.