Privacy Policy

Effective Date: July 9, 2026

Honest Gems ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who We Are — Honest Gems is an online business engaged in the sale of natural gemstones and related products. For any privacy-related questions, contact us at honestgems@gmail.com or 7678228364.

2. Information We Collect — When you use our website or place an order, we may collect your name, email address, phone number, shipping and billing address, payment information, order history, and any messages or enquiries you send us. We may also collect basic technical information such as your IP address, browser type, and device information to improve our website.

3. How We Use Your Information — We use your information to process and deliver your orders, provide customer support, respond to enquiries, send order updates, improve our products and website, comply with legal obligations, and prevent fraud and misuse. With your consent, we may also send promotional emails, WhatsApp messages, or SMS updates — you may opt out at any time.

4. Sharing Your Information — We do not sell your personal information. We may share it only with trusted third parties when necessary, including payment gateways, courier and logistics partners, website hosting providers, and government authorities when required by law. These parties receive only the information necessary to perform their services.

5. Data Retention — We retain your information only for as long as necessary to complete your orders, provide customer support, maintain business records, and comply with applicable laws.

6. Cookies — Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You may disable cookies through your browser settings, although some features of the website may not function properly.

7. Children's Privacy — Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy — We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date.

9. Contact Us — If you have any questions about this Privacy Policy or how your information is handled, contact Honest Gems at honestgems@gmail.com or 7678228364. We will make reasonable efforts to respond promptly.